A person answers, not a ticket queue
Stuck? Start typing.
When you write in
Same working day
Weekdays 9am to 5pm. Write at the weekend and you hear back Monday morning.
If a post is due and something is stuck, tick the box on the form and it jumps the queue.
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A person reads this and answers the same working day. Weekdays 9am to 5pm.
- Getting startedWhat happens in the first ten minutesWebsite in, brand summary corrected, first week read, accounts connected — in that order.
- Getting startedIt got my business wrong. Now what?Rewrite the summary and everything written afterwards follows it. Posts already approved stay as they are.
- Getting startedI do not have a websiteAnswer four questions instead and it starts from those. You can point it at a site later.
- Posts and picturesChange a post before it goes outRewrite it yourself or ask for a change. Either way the ones after it take the hint.
- Posts and picturesAsk for a different pictureThree to choose from on most posts, and you can ask for another set. Each set uses your monthly allowance.
- Posts and picturesStop it posting about somethingAdd a subject to the never-post list and it stays off it, in every business you run.
- AccountsInstagram keeps asking me to sign in againUsually the link to the Facebook Page. Here is how to check it, and what happens to held posts.
- AccountsWhy it cannot post to my personal profileNo tool can. You need a Page, a Business account or a company Page — this is how to switch.
- AccountsDisconnect an account without stopping the restOne account off, everything else carries on. Scheduled posts for that account stop immediately.
- MessagesLet replies send themselvesPer account, off by default, and anything that looks like a complaint still comes to you.
- MessagesTake over a conversationOnce you take over, it stays out of that thread until you hand it back.
- BillingCancel, and what happens to scheduled postsPosting stops the day your paid month ends. You are told the date before you confirm.
- BillingRun out of pictures mid-monthPosting carries on with what you have. Nothing extra is charged unless you say yes to a top-up.
- BillingA payment failedTwo weeks to fix it, your work stays put, and scheduled posts pause rather than disappear.