Billing · 1 min

A payment failed

Two weeks to fix it, your work stays put, and scheduled posts pause rather than disappear.

Cards expire and banks block things. It is common enough that nothing dramatic happens the first time it does.

You get 14 days to sort it out. You are told by email the day it fails rather than a fortnight later, and the card can be changed from the same screen that tells you.

During those 14 days your posts pause rather than disappear. Everything stays where it is — the week, the pictures, the threads, the summary it learned — and starts again as soon as the payment goes through.

Nothing is deleted at the end of them either. The account closes, and your work stays available to export for 30 days after that.