Privacy notice
What is held about you and about the people who message you, why, who else sees it, and how to get it removed.
Written 22 September 2026
Who is responsible
No Fear Tech Ltd, registered in England and Wales, company number 16758357, at 6 Mallard Way, Dereham, Norfolk NR19 1FJ. We decide what is held about you as a customer and why, which makes us the controller for that information.
For the messages your own customers send you, it works the other way round: you decide, and we only act on your instructions. The Data processing agreement is the document that covers that.
Ask anything about this at hello@sociant.co.uk.
What is held
Three separate things, kept for three separate reasons.
- About you: your name, your email address, and which plan you are on. Your card is not held here — Stripe takes payment on its own pages and keeps the card.
- About your business: what was read from your website, the subjects you have asked for and the ones you have ruled out, and every post and picture written for you.
- About the people who message you: the message, who sent it, and any reply you sent back. This is your customers' information and it is handled on your behalf.
Why, and what allows it
Your account details and your business's information are held to do the thing you are paying for. That is the contract between us, and there is no part of it that needs a separate opt-in.
Billing records are kept because the tax rules require them.
Counting visits to the public website happens only if you say yes to it, and you are asked before anything is set. Saying no changes nothing about how the site works.
Nothing here is sold, and nothing is used to advertise to you or to anybody else.
Who else sees it
Six companies, each seeing one thing: netcup, Anthropic, Resend, Stripe, Sentry and Google Analytics. The Your accounts page lists exactly what each of them gets, in a line apiece.
Whoever writes the words gets a summary of your business and the subject of a post. It does not get your messages, it does not get your customers, and none of it is used to train anything.
Where this list changes, you get 30 days' notice before it does.
Where it is held
On a server in Germany, encrypted when it is sitting still. Some of the companies above are in the United States, and where information reaches them it is covered by the transfer terms the law requires.
How long
Only as long as there is a reason, and the reason is named in each case.
- Your account, your business and your posts: while your account is open, and for 30 days after it closes so you can take everything with you.
- Message threads: 12 months.
- Billing records: 6 years, which is what the UK tax rules ask for.
- Backups: taken nightly and kept for 14 days before they are overwritten. Something deleted today can still exist in a backup for that long, and then it does not.
What you can ask for
A copy of everything held about you. A correction, if something is wrong. Deletion. A copy in a form you can take elsewhere. Or an objection to something being held at all.
Ask at hello@sociant.co.uk and it is done within 30 days. You are not asked why, and asking does not cost anything.
Where you said yes to your visit being counted, you can take that back at any time, and it takes effect straight away.
Posts are written automatically. Nothing is decided automatically
The words and pictures are drafted for you without a person writing each one. That is the product.
Nothing about you is decided that way. There is no scoring, no profiling and no automated decision that has a legal effect on anybody — not on you, and not on the people who message you.
If something goes wrong
Where information is lost or reached by somebody who should not have it, you are told within 72 hours of us knowing — what happened, what it affected, and what is being done.
Security problems can be reported to security@sociant.co.uk, and a person answers within 24 hours.
Complaining
If you are not happy with how this is handled, tell us first and it gets looked at properly.
You can also complain to the Information Commissioner's Office, which is the UK regulator, at ico.org.uk. You do not have to come to us first.
If any of this is unclear, say so and it gets rewritten rather than explained. A document you had to ask about is a document that was not plain enough.